PREDICTIVE ASSET STEWARDSHIP
Complete Preservation
Engineered maintenance tiers prioritizing continuous building health, risk mitigation, and lasting architectural value.
ESSENTIAL TIER
Core Stewardship
£240 / month
Baseline preventative servicing and statutory electrical compliance for residential peace of mind.
- Biannual HVAC & boiler calibration
- Quarterly electrical infrastructure audit
- Standard emergency callout within 4 hours
- Surface plumbing preventative inspection
- Digital property compliance log
MOST SELECTED TIER
Comprehensive Care
£480 / month
Full lifecycle asset preservation, priority mechanical tuning, and architectural finish preservation.
- Everything in Core Stewardship plan
- Bi-monthly mechanical & HVAC balancing
- Guaranteed priority dispatch within 90 mins
- Deep architectural detailing & stone sealing
- Dedicated lead maintenance engineer
PRESTIGE TIER
Estate Sovereign
£950 / month
Bespoke engineering retainer, real-time telemetry monitoring, and unlimited specialist craftsmanship.
- Everything in Comprehensive Care plan
- 24/7 dedicated lead engineer on retainer
- Uncapped priority emergency dispatch (30 mins)
- Complete annual building depreciation audit
- Continuous telemetry sensor integration
All service agreements include verified master craftsmen, £10M public liability coverage, and flexible monthly rolling terms without termination penalties.
OPERATIONAL TRANSPARENCY
A Flawless Process
Every maintenance directive moves through an immutable, real-time lifecycle. Follow work requests from instantaneous digital submission to automated triage, on-site telemetry, and authenticated sign-off.
STAGE 01
Digital Intake
Property management logs the service request via the secure portal with attached floor plans, asset tags, and priority tiering.
STAGE 02
System Dispatch
The platform pairs ticket specifications with immediate availability and geo-proximity, issuing confirmed deployment orders within 15 minutes.
STAGE 03
Active Remediation
On-site operations commence with step-by-step telemetry, diagnostic check-ins, and parts logging recorded directly into client records.
STAGE 04
Sign-off & Audit
Photographic completion records, digital customer sign-offs, and automated compliance invoices are compiled for estate audits.
CLIENT PORTAL INTERFACE
Absolute Control
Schedule comprehensive estate maintenance with streamlined one-click dispatch and monitor live engineer arrival windows in real time.
VERIFIED CREDENTIALS & DEPLOYMENT
Elite Technical Specialists
Every technician entering your estate holds advanced tier-one certification, complete background clearance, and dedicated specialization across mission-critical systems.
● AVAILABLE FOR DISPATCH
Marcus Vance
HVAC & Environmental Systems
★ 4.98 Rating • 140+ Audits
14 Years Experience
F-Gas Certified Cat 1
Enhanced DBS Vetted
● ON-SITE ENGAGEMENT
Alistair Chen
Electrical & Switchgear Systems
★ 5.0 Rating • 95+ Audits
11 Years Experience
NICEIC Approved Contractor
Enhanced DBS Vetted
● AVAILABLE FOR DISPATCH
Callum Ross
Hydraulics & Pressure Infrastructure
★ 4.96 Rating • 165+ Audits
16 Years Experience
WRAS & Gas Safe Registered
Enhanced DBS Vetted
● ON-SITE ENGAGEMENT
Julian Blake
Building Fabric & Automation
★ 4.99 Rating • 110+ Audits
12 Years Experience
BMS Controls Certified
Enhanced DBS Vetted
OPERATIONAL TELEMETRY & COMMAND OVERSIGHT
Unmatched Oversight
Tailored for operations leads and customer care executives. Comprehensive live telemetry, automated engineer dispatch verification, and continuous SLA auditing guarantee zero unmanaged tickets.
ON-TIME SLA BENCHMARK
98.4%
+2.1% above target threshold
MONITORED ACTIVE JOBS
140
100% capacity managed
TRIAGE & LEAD DISPATCH
11.2m
-4.8m reduction vs Q1
MISSED LEAD VARIANCE
0.0%
Strict zero-drop protocol
LEGACY PROTOCOL
Manual Coordination
Conventional property operations rely on disconnected call logs, manual spreadsheet handoffs, and retroactive review, causing critical delays and unassigned leads.
- Unsynced engineer status creating dispatch bottlenecks
- Customer service teams blind to in-flight job variations
- Incoming service requests delayed in static inbox queues
- Paper audits compiled days after completion without audit trails
LOCKHART COMMAND ARCHITECTURE
Command Center Telemetry
Algorithmic routing, active supervisor alerts, and immediate triage monitoring that empower customer support to guarantee zero missed leads or delayed resolutions.
- Automated lead capture with instant technician triage locks
- Real-time supervisor performance reports & SLA breach alerts
- Unified customer service dashboard with direct live-job status
- Instant tamper-proof export logs for executive compliance review
SEAMLESS ECOSYSTEM GATEWAY
Enter Your Portal
Select your operational channel below to access service dispatch, schedule management, or administrative command oversight.
RESIDENTIAL & COMMERCIAL
Client Access
Initiate comprehensive maintenance coverage, track ongoing service requests, and review building compliance documents in real time.
FIELD SPECIALISTS
Engineer Portal
Review allocated maintenance manifests, update job resolution stages, and log on-site verification diagnostics securely.
OPERATIONAL CONTROL
Command Center
Supervise fleet distribution, audit SLA velocity, analyze engineer KPIs, and manage emergency escalation protocols.
ACCREDITED PARTNERS & INDUSTRY STANDARDS
Prime British estate maintenance and industrial precision engineering. Operational infrastructure, proactive compliance supervision, and unified asset lifecycle oversight for premier UK portfolios.
Registered Operations: 14 Grosvenor Square, Mayfair, London W1K 6LF
Operations Desk: +44 (0) 20 7946 0812
Direct Dispatch: [email protected]
© 2026 LOCKHART & PARTNERS. All rights reserved. Strict compliance with British Engineering & Facilities Standards. Authorised and Regulated Operations Infrastructure.
All Systems Operational • 24/7 Central Dispatch Active